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Field Service Engineer – Hospital Equipment

Greenville, SC – Posted: 04/08/2021

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Job Title: Field Service Engineer – Hospital Equipment  

JOB RESPONSIBILITIES but not limited to:

  • Schedule and perform the installation, operation, planned maintenance, repair, and modification of Company’s HOSPITAL equipment within assigned territory.
  • Performs preventive maintenance and documents performance and maintenance records on HOSPITAL equipment.
  • Provide support to customers related to emergency service.
  • Respond to customer requests for emergency service. 
  • Determines cause(s), troubleshoots, and takes corrective action.

WORK ENVIRONMENT: 

  • Home office (10%) and hospital/surgery center environments (90%)
  • This position requires on-call responsibilities including weekend call coverage on a rotating basis.

EDUCATION:

  • Required: High School diploma
  • 5+ years’ experience in customer support/customer relations/technical support or associate degree with 3+ years related work experience
  • Required: Minimum of two (2) years customer service experience preferably in repair or maintenance of some type of equipment used by customers
  • Experience working in a field service environment

SKILLS & KNOWLEDGE REQUIREMENTS:

  • Minimum of three (3) years’ experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years’ experience as a Biomedical Engineer in a hospital environment.
  • Knowledge of inventory management practices to maintain and account for parts inventory.
  • Basic understanding of business practices, processes, and associated costs of managing primary territory.

TRAVEL:

  • Frequent air travel - 50% of the time
  • Must be willing and able to travel overnight locally, regionally, and nationally as needed
  • Take weekend call periodically


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