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Hospital Equipment Service Manager – North East

New York City, NY – Posted: 04/08/2021

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Job Title: Hospital Equipment Service Manager – North East

Our client is an industry-leading company in healthcare, they are looking for a Hospital Equipment Service Manager for the North East to support mechanical and technology onsite and remote support and service repairs to ensure that customers ‘equipment runs according to manufactures specifications.

Key Responsibilities:

  • Provides leadership to team members on a day-to-day oversight, Provide weekly and monthly reporting.
  • Ensure implementation of safety and environmental procedures, guidelines, and standards
  • Handle staff performance and development, hiring and disciplinary actions and provide appropriate mentoring and coaching
  • Participate in the development of infrastructure and standardized policies, procedures, and metrics
  • Act as service liaison when working with various departments and organizations
  • Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives, and assist’s when customer satisfaction issues arise
  • Implements reward/recognition programs for the coworkers that provide excellent customer service
  • Use customer-oriented service approaches to ensure best in class service, customer satisfaction and maintain and grow market share.
  • Full Regional responsibility on expense and income performance against targets
  • Report production and analysis of key data metrics
  • Service documentation meets internal and FDA requirements
  • Complete all assigned training and documentation requirements within assigned due dates
  • Standing, sitting, lifting up to 40 lbs., driving long distances

Minimum Requirements:

  • Four (4) year degree in Business, electrical engineering, electronics, technology, computer science or related major
  • Minimum of four (4) years customer service experience and minimum (7) years of professional experience preferably  in the medical device industry.
  • Self-motivated to achievement of job goals
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Experience managing in a remote field service environment
  • MCP certification or equivalent

Travel:

  • Frequent air and local travel - 70% of the time
  • Must be willing and able to travel overnight locally, regionally, and nationally as needed
  • Home office / Field locations 30/70
  • Ability to travel on short notice within 24 hours
  • Ability to work weekends and “off hours” as needed to support internal/external customer needs
  • Fieldwork required
  • Ability to keep pace with changing business performance and environment


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